I moved from dealership F&I to a credit union auto loan desk in 2019, and the biggest unlock was teaching options instead of just quoting a rate. Walking borrowers through a quick 36/60/72‑month payment comparison and pre-approval timing has lifted pull-through for me because it feels like service, not sales. No guarantees — do your own research on licensing and comp — but if you love customer service and loan education, this lane is a great fit.